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How can I cancel my order?

To cancel your order, you must contact our Customer Service Department by email by clicking here or by phone at +34 625 42 77 50, indicating your order number.

However, it is only possible to cancel an order if the order has not yet been prepared by our warehouses.

In some cases (product not available, payment error, wrong address…) it is possible that our system partially or totally cancels your order. In this case you will be reimbursed for the cancelled items.

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